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American Home Shield Review
American Home Shield Review
August 12, 2019 / besthomewarrantyonline.com staff
American Home Shield Review
August 12, 2019 / besthomewarrantyonline.com staff
In a Nutshell
American Home Shield is a popular home warranty service because it offers flexible plans to fit all your needs, has competitive pricing on those plans, and offers free quotes over the phone. Plus, this service has a reliable claims department working around the clock. And with 15000 contractors on staff, you can have a technician at your house in no time. Are there any downsides to using American Home Shield home warranty? Let’s find out.
Pros
  • 15000+ contractors on staff
  • Works in 49 states
  • Smart, flexible service fee pricing
Cons
  • No pricing info published for premiums
  • Will work to fix an item multiple times before replacing
American Home Shield at a Glance
Feature Status
Annual Premium Varies based on customer
Plan Types Systems, Appliances, Combo
States Active in 49 states
HVAC Systems or Combo Plans
Contractors In-Network & Out-of-Network, 15000
Home Inspection Required No
Claims Service Fee $75-$125
24/7 Claims Department Yes
Workmanship Guarantee 60 days
Coverage
American Home Shield has excellent coverage range. In fact, it’ll cover a lot of items that other home warranty brands will not. The official coverage policy is that as long as the appliance or system is in good working condition, American Home Shield will cover it regardless of age, model, or brand. That’s a great claim.
You can get coverage for 10 major appliances and 11 whole house systems with one of these plans. Again, this is above average considering most home warranty services will only cover a handful of systems.
Coverage applies to normal wear and tear of the item and not deliberate damage or negligent usage of the appliance. Yet again, American Home Shield pulls ahead of the competition offering higher limits on the coverage as well. You’ll be covered for up to $1500 for systems. Limits vary on appliances, so check your contract for more details. Finally, American Home Shield generously includes certain appliances like a second fridge into your plan without forcing you to buy expensive add-ons.
Your contract will begin 30 days after you’ve signed.
What Appliances and Systems Does American Home Shield Cover?
As mentioned, American Home Shield covers a wide spectrum of appliances and systems within three separate plans. Here's a look at what each one covers:
ITEM System Plan Appliance Plan Combo Plan
Heating
Electrical
Plumbing
Microwave
Dishwasher
Garage door opener
Trash compactors
Ranges, ovens, cooktops
Refrigerator
Air Conditioning
Refrigerator
Clothes dryer
Clothes washer
Free standing ice maker
Built-in food centers
Doorbells
Smoke detectors
Ceiling fans
Water heaters
Garbage disposals
Instant water dispenser
Central vacuums
American Home Shield also offers added coverage for more expensive systems or equipment including electronic extended warranty, pools and spas, well pumps, septic pumps, and guest units.
Pricing and Onboarding Deals
And finally, we come to the downside of working with American Home Shield. It’s not really a downside in working with the company, rather a downside in researching it. That’s because American Home Shield doesn’t publish any pricing information for the annual premiums you’ll pay. Each customer is given a customized pricing quote based on the plan, appliances, systems, and home they want covered. Again, not really a downside. It just means you have to call up and get a quote before you can do comparison shopping.
American Home Shield offers three plans; a systems plan, an appliance plan, and a combo plan that covers both systems and appliances. If you know that one or the other is more important for you to have covered, then opt for the individual package. But if you're the type that wants to cover all your bases, then go with the Combo Plan. It’ll give you the most peace of mind.
Plan Systems Appliance Combo
Per Month Varies Varies Varies
Per Year Varies Varies Varies
Coverage 11 critical home systems 10 essential home appliances All 21 systems and appliances
Contractors and Service
You can submit a claim online at any time of day or night with the 24/7 claims department. American Home Shield has 15000+ contractors on staff, so their response times are generally very fast. While times will vary based on time of call, type of repair needed, location, and other factors, American Home Shield guarantees to dispatch a contractor to your home within 24 hours of the request being made. In reality, response time is much faster, but that’s the worst-case scenario.
All contractors are qualified and local. This ensures that not only do you get fast service, but you get professional service as well. Plus, all American Home Shield contractors are routinely reviewed by real customers, so they’re constantly being evaluated for quality of service. If they can’t fix the problem, American Home Shield will cover your replacement costs. And if you have a recurring issue, a contractor will return to fix the problem free of charge.
Something unusual about American Home Shield is that in addition to offering in-network contractors, members can use out of network contractors as well. Terms and conditions may apply, so be sure to check with your policy beforehand. But generally, if you have a contractor you already use regularly who is certified, you can have the repairs made, and American Home Shield will reimburse you the costs.
Another benefit of using American Home Shield is the service call fee structure. Most home warranty services have a flat rate fee that you pay each time a contractor comes to your home for a repair, and the rate doesn’t change. American Home Shield lets you choose the rate you want to pay from three different pricing options. Why? Because the more you pay on your deductibles, the less you’ll have to pay on your monthly premiums. So, you can choose:
  • $75 deductible for a higher monthly premium
  • $100 deductible for a mid-range monthly premium
  • $125 deductible for a lower monthly premium
This is a refreshingly flexible pricing option that you won’t find elsewhere.
How Does American Home Shield Compare?
Feature American Home Shield AFC Total Home Protection
Annual Premium Varies From $395 Varies averages $400
Number of contractors 15,000+ Wide network, can use in-network or out of network contractors Nationwide network
Home Inspection Required No No No
24/7 Claims Yes Yes Yes
Workmanship Guarantee 60 days lifetime 30 days for service,90 days for parts
What Do People Say About American Home Shield?
“Quick response and had the ability to select the provider I wanted from their list of approved providers.” - Sarah E. June 2019
“My experience with AHS recently was so easy and fast service. I even had to have a second service call about the same problem and it was free because it was still within the week of original service call. Very pleased with this service.” - Laura C. June 2019
“Best home warranty you will ever buy! A must for any new homeowner. I couldn't be happier with the service and response time.” - Krissy M June 2019
“AHS is a lifesaver when it comes to big-ticket appliances having issues or breaking altogether. I've had AHS for years and the service I've received has always been outstanding. Guaranteed service, affordable price, quality work, and peace of mind; I highly recommend having American Home Shield.” - Errick B June 2019
Bottom Line
American Home Shield is a fast, efficient, and easy to work with home warranty service. With flexible service charges that let you choose your monthly premium levels, 15000+ contractors on call, and a 24/7 claims department, American Home Shield earns a place at the top of the home warranty services list.
About American Home Shield
American Home Shield is one of the oldest standing home warranty services. Serving homeowners across the US for over 45 years, American Home Shield currently boasts an impressive 1.7 million happy customers. Working with thousands of contractors, AHS provides fast and professional service. That’s why it’s earned a B rating with the BBB.
By besthomewarrantyonline.com staff
besthomewarrantyonline.com staff is comprised of freelance writers who write for the site